IMPORTANT NOTICE ON TEAMS & WITHDRAWAL NOTICES
As you know, each player is an integral part of a team at All Star Basketball. Their participation and commitment are crucial to the success and cohesion of the group. With this in mind, we require a 30-day notice if you anticipate any changes in your availability to remain in our program.
This notice is essential for the following reasons:
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Team Dependability: Every member of the team contributes uniquely to the team's dynamic. Sudden departures can disrupt harmony and performance, which is why we strive to maintain stability whenever possible.
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Proper Adjustments: With adequate notice, we are able to make the proper adjustments and ensure that all team members are treated fairly and have a positive playing experience.
We appreciate your cooperation and understanding in helping us maintain a supportive and encouraging environment for all our athletes.
Please be aware in the months of May, August, and December we host our seasonal tournaments and our teams need all their players present. This is the time in which your team needs you the most. Pausing or withdrawing at this time puts your team at a disadvantage and takes a way a lot of the fun of championship play. Don’t miss out on the awards and experience of playing with a team through a whole season.
PAUSE/WITHDRAWAL POLICY
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30 days notice is required.
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We require pause/withdrawal notification by the 1st of the month for the following month when stopping enrollment and billing. Example: To withdraw in the month of September (not be charged for September) submit pause/withdrawal form by August 1st.
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Submitting a pause/withdrawal form is the ONLY way to pause or stop billing.
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Telling a coach or staff member in person or by call/text about a pause/withdrawal is not sufficient. You must submit the form.
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If we don't receive your form by the 1st of the month, you will be billed for the next month. We will not hold a credit for you. You can continue to attend during that month.
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Out of fairness to all our players this pause/withdrawal form will not be waived for any reason unless there is a doctor-verified injury.
NOTICE ON CREDIT CARD CHARGEBACKS
Fraudulent credit card chargebacks can have a detrimental impact on small businesses. It’s essential to understand our withdrawal policy, which is designed to be fair to both our clients and our business.
In the event that a chargeback occurs due to a violation of our withdrawal policy, we will actively contest it. Furthermore, the client will be responsible for covering our costs of the chargeback in addition to any outstanding amounts owed, plus any late fees. If necessary, outstanding bills may be referred to a collection agency.
We strongly encourage our customers to reach out to us directly to resolve any issues before initiating a chargeback with their bank. Open communication is key to finding solutions that work for everyone. Thank you for your understanding and cooperation. Call us at 956-627-0390 for any billing questions or concerns.